Ordering information

Orders can be placed by post, telephone, fax or email, or use the contact form at the bottom of this page.

email: [email protected]

Telephone: +44 (0)1392 422205

Fax: +44 (0)1392 279510

Please note you will need an account with Isca Biochemicals before we can process your order and if you are a new customer we will require you to set one up.
When ordering please provide the following information:
Contact name and Institution
Telephone number
Shipping & billing address
Payment method (credit card number or purchase order number)
If we have provided a quotation number for a bulk order or custom synthesis quote this should also be quoted with your order and in any correspondence, and if you have a promotional code please redeem it at this time. Please also inform us about any special requirements when placing an order.
Due to the potentially hazardous nature of our products we can only accept orders from and make delivery to research institutes and universities and we regret we will have to decline enquiries from private addresses.  If you are a new customer there may be a short delay to order acceptance and shipping times whilst necessary account verification is carried out.

Prices

Prices are quoted in British pounds (UK £’s) and exclude value added tax (VAT), delivery and insurance. Please contact us for current euro or US $ prices.

Payment

Payment is due within 30 days of the date of invoice.

Delivery

Catalogue products: We currently offer free standard delivery of catalogue products throughout the UK and Europe. Orders received before 3pm GMT will normally be dispatched the same day. Worldwide and next day delivery can be arranged, please contact us for details. If you have any specific shipping requirements, please let us know when placing an order.
Custom products: Delivery of custom ordered products will be discussed at the outset of the project but would normally be expected to commence within two to three weeks of the receipt and acceptance of an order. It must be appreciated that it is not possible to guarantee the success of any particular custom synthesis project but we will endeavour to keep the customer informed at the earliest possible time if this is likely to be the case.

Confidentiality

All custom services are subject to strict customer confidentiality but if you would like us to sign a confidentiality agreement before discussing a project please let us know.

Shipping

Delivery of peptides will be at ambient temperature as standard, but cold delivery can be arranged if required. Many of our products are refrigerated or frozen for long-term storage but short periods at higher temperatures than those recommended (< 1 week, such as during shipping), will not affect the product life or efficacy. If there are any exceptions to this rule we will make it clear in the product specifications and ship the product appropriately, using blue or dry ice.

Product Availability

The majority of our catalogue products are held in stock at our laboratories in the UK. However some materials may need minor repurification before despatch or high demand may make us temporarily run out of a product and this may result in a delay of up to a week to fulfilling an order. If this occurs customers will be notified as soon as possible and if applicable items will be put on backorder. You will receive regular updates as to the current status of your order and the estimated new availability date.

Returns Policy

Products should be inspected immediately upon receipt by the buyer. Any claim for credit or returned goods request must be made within seven (7) days of receipt. Please do not return any goods without prior agreement with Isca Biochemicals.

Product Use

All products supplied are potentially hazardous and are strictly for research purposes only. Products are not supplied for pharmaceutical, household, food, cosmetic or any other human use.
Isca Biochemicals does not warrant that products are fit for any particular purpose and the buyer is responsible for the use of products at all times. No warranty is given by Isca Biochemicals that the use of a product for any purpose does not infringe any UK or foreign patents.
All products supplied by Isca Biochemicals are strictly for use by qualified personnel trained in laboratory procedures, and familiar with the potential hazards of such products.

Bulk Quantities

Isca Biochemicals is able to offer competitive discounts on products purchased in bulk quantities as either individual or multiple items. Please contact us with your requirements.

All orders are subject to Isca Biochemicals standard terms and conditions of sale (available upon request or view them here).

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